Refund policy

REFUND, REPLACEMENT & RETURN POLICY

Last Updated: August 24, 2026

TOTAL FAILURE products are fulfilled through third-party production and fulfillment partners. Supplements and apparel are produced or prepared specifically for each order and are subject to the policies below.

Please review your order carefully before completing your purchase, including product selection, quantity, apparel size and color, and shipping address.

If your order arrives damaged, defective, incorrectly produced, or is lost in transit, contact us within the applicable time period below.

1. SUPPLEMENTS

ALL SUPPLEMENT SALES ARE FINAL

Because supplements are consumable products prepared and fulfilled specifically for each order, we do not accept returns or exchanges for buyer’s remorse, personal preference, or customer ordering errors.

Refunds, exchanges, or free replacements will not be provided solely because:

  • You changed your mind.

  • You ordered the wrong product.

  • You ordered the wrong quantity.

  • You no longer want or need the product.

  • You dislike the flavor, taste, texture, smell, or appearance.

  • You found the product at a different price elsewhere.

  • The product did not produce the results you expected.

Individual experiences and results vary. Purchasing a supplement does not guarantee any particular result.

For health, safety, and quality-control reasons, do not mail supplements back to TOTAL FAILURE or any fulfillment facility unless we specifically instruct you to do so.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT SUPPLEMENTS

If your supplement arrives:

  • Damaged

  • Defective

  • Misprinted or incorrectly labeled

  • With damaged or compromised packaging

  • With a compromised safety seal

  • As the wrong product

  • With another verified manufacturing or fulfillment error

you must contact TOTAL FAILURE within 10 days of the carrier-recorded delivery date.

Claims submitted more than 10 days after delivery may not be eligible for replacement, refund, or store credit.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the product and the problem

  • Photographs of the shipping packaging when applicable

We may request additional photographs, video, or information to verify the claim.

If your claim is approved, TOTAL FAILURE may provide an appropriate resolution, including:

  • Replacement

  • Refund

  • Store credit

The appropriate resolution will depend on the circumstances and nature of the issue.

Do not discard a damaged or defective product or its packaging until your claim has been reviewed.

2. APPAREL & GEAR

TOTAL FAILURE apparel and gear are generally produced using a print-on-demand model, meaning products are manufactured specifically after an order is placed.

Because these products are made to order, we do not accept returns or exchanges for buyer’s remorse or customer selection errors.

WRONG SIZE, COLOR, OR PRODUCT SELECTION

Please carefully review product descriptions, product images, and sizing information before ordering.

TOTAL FAILURE does not provide free returns, exchanges, replacements, or refunds solely because:

  • You ordered the wrong size.

  • You ordered the wrong color.

  • You selected the wrong product.

  • You changed your mind.

  • You no longer want the item.

  • The item fits differently than expected when the size ordered was correctly supplied.

If the size shown on the product corresponds with the size ordered, the item is generally considered correctly fulfilled.

DAMAGED, DEFECTIVE, OR INCORRECTLY PRINTED APPAREL & GEAR

If an apparel or gear item arrives damaged, defective, incorrectly printed, or incorrectly fulfilled, you must contact TOTAL FAILURE within 10 days of the carrier-recorded delivery date.

Claims submitted more than 10 days after delivery may not be eligible for replacement, reprint, refund, or store credit.

Qualifying issues may include:

  • Manufacturing defects

  • Damage present upon delivery

  • Significant printing defects

  • Incorrect artwork or design

  • Wrong product received

  • Wrong size received compared with the size ordered

  • Missing items

  • Other verified fulfillment errors

Please provide:

  • Your order number

  • A description of the issue

  • A clear photograph showing the entire product

  • Close-up photographs showing the defect or printing issue

  • A photograph of the product tag when the issue involves sizing

  • Photographs of the shipping packaging when applicable

For multiple products affected by the same issue, we may request a photograph or video showing all affected products together.

If the claim is approved, TOTAL FAILURE may provide:

  • A replacement or reprint

  • A refund

  • Store credit

  • Another appropriate resolution

In most qualifying defect or fulfillment-error cases, you will not need to return the affected product unless TOTAL FAILURE specifically instructs you to do so.

3. NORMAL PRINT & MANUFACTURING VARIATIONS

Because apparel is individually printed and manufactured, minor variations can occur between products.

Small differences in:

  • Print positioning

  • Print dimensions

  • Color appearance

  • Garment measurements

  • Placement relative to product mockups

may occur as part of the normal manufacturing process and do not necessarily constitute a defect.

For direct-to-garment printed products, minor print-placement variations of approximately 0.5 inches or less may fall within normal manufacturing tolerances and may not qualify for a refund or replacement.

Product mockups are intended to provide a reasonable representation of the final product but may not reflect exact print placement, scale, garment color, or appearance.

4. LOST PACKAGES

If your package appears to have been lost while in transit, contact TOTAL FAILURE within 10 days after the estimated delivery date.

Claims submitted more than 10 days after the estimated delivery date may not be eligible for replacement, refund, or other resolution.

We may request additional information before determining whether a shipment qualifies as lost.

If a shipment is confirmed as lost, TOTAL FAILURE may provide a replacement, refund, store credit, or other appropriate resolution depending on the circumstances.

5. PACKAGES MARKED DELIVERED

If carrier tracking shows that your package was delivered but you cannot locate it, please first:

  • Check all entrances and possible delivery locations.

  • Check with household members.

  • Check with neighbors.

  • Check with building management, front desk personnel, or mailroom staff when applicable.

  • Contact the shipping carrier for additional delivery information.

A shipment marked Delivered by the carrier is not automatically considered lost in transit.

TOTAL FAILURE cannot guarantee a refund, free replacement, or reshipment for an order that carrier tracking confirms was successfully delivered.

We will make reasonable efforts to assist with the investigation when appropriate.

6. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify your:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP or postal code

  • Country, when applicable

If you notice an error after placing an order, contact us immediately.

Because orders may enter fulfillment or production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Orders that cannot be delivered because of an incorrect or incomplete address entered by the customer do not qualify for an automatic refund or free replacement.

If an order must be produced or shipped again due to a customer-provided address error, the customer may be responsible for additional product and shipping costs.

7. FAILED, REFUSED, OR UNCLAIMED DELIVERIES

Orders that are:

  • Refused by the recipient

  • Left unclaimed

  • Not collected from the carrier

  • Returned because the recipient was unavailable

  • Returned because of incorrect customer-provided delivery information

do not automatically qualify for a refund or free replacement.

If reshipment is available, the customer may be responsible for additional production and shipping charges.

Depending on the circumstances, TOTAL FAILURE may provide a partial refund or other resolution at its discretion.

8. ORDER CANCELLATIONS & CHANGES

Orders may enter production or fulfillment shortly after being submitted.

If you need to cancel or modify an order, contact TOTAL FAILURE immediately.

We will attempt to accommodate your request when possible, but cancellations and order changes are not guaranteed.

Once an order has entered production, preparation, or fulfillment, it may no longer be possible to:

  • Cancel the order

  • Change the product

  • Change the quantity

  • Change an apparel size

  • Change an apparel color

  • Change the shipping address

An order that has already entered production or fulfillment may not qualify for a refund even if it has not yet shipped.

9. SHIPPING DELAYS

Shipping and delivery dates are estimates unless explicitly stated otherwise.

Once a shipment has been transferred to a shipping carrier, delays may occur because of circumstances outside TOTAL FAILURE’s direct control.

Carrier delays alone do not automatically qualify an order for a refund, replacement, or store credit.

If a shipment is ultimately determined to be lost, the Lost Packages section of this policy will apply.

10. INTERNATIONAL ORDERS, CUSTOMS, DUTIES & TAXES

For international shipments, customers are responsible for understanding applicable import restrictions, customs requirements, taxes, duties, or fees imposed by the destination country.

Unless otherwise stated during checkout, the recipient is responsible for applicable customs duties, import taxes, and carrier fees.

Orders rejected, abandoned, returned, or destroyed because of:

  • Unpaid customs charges

  • Import restrictions

  • Recipient refusal

  • Failure to provide required customs information

  • Failure to collect the shipment

may not qualify for a refund or free replacement.

11. HOW TO REPORT A PROBLEM

To report a problem with your order, contact TOTAL FAILURE using the contact information provided on:

totalfailureco.com

Please include:

Order number:
Name:
Email address used for the order:
Description of the issue:
Photographs or video when applicable:

Providing complete information when you first contact us will help us review your claim efficiently.

12. REFUNDS

When TOTAL FAILURE approves a monetary refund, the refund will generally be issued to the original payment method used for the purchase.

Banks, credit card companies, and payment providers may require additional processing time before refunded funds become available.

Original shipping charges are generally non-refundable except when the refund results from a verified manufacturing or fulfillment error or when otherwise required by applicable law.

Approval of a claim does not automatically guarantee a monetary refund. Depending on the circumstances, TOTAL FAILURE may provide a replacement, reprint, store credit, or refund.

13. RETURNS

Do not send products back to TOTAL FAILURE or directly to one of our production or fulfillment partners unless you have received specific return instructions from TOTAL FAILURE.

Unauthorized returns may not be accepted or refunded.

In many cases involving verified damaged, defective, or incorrectly manufactured products, a physical return will not be required.

14. FRAUDULENT OR ABUSIVE CLAIMS

TOTAL FAILURE reserves the right to deny a refund, replacement, reshipment, or store credit where there is reasonable evidence of:

  • Fraud

  • Repeated or abusive refund claims

  • Falsified photographs or information

  • Intentional product damage

  • Chargeback abuse

  • Other misuse of this policy

Nothing in this section limits rights that cannot legally be waived under applicable law.

15. POLICY UPDATES

TOTAL FAILURE may modify this Refund, Replacement & Return Policy from time to time.

The version in effect when an order is placed will generally apply to that purchase, subject to applicable law.

Nothing in this policy is intended to eliminate or restrict consumer rights that cannot legally be waived.

TOTAL FAILURE

DO BETTER.

totalfailureco.com