Shipping policy

TOTAL FAILURE — SHIPPING POLICY

Last Updated: August 30, 2026

Total Failure ships supplements, apparel, and gear throughout the United States.

By placing an order through totalfailureco.com, you agree to the terms of this Shipping Policy.

ORDER PROCESSING

Orders are processed after payment has been successfully completed.

Processing times may vary depending on the product, inventory availability, fulfillment provider, weekends, holidays, and order volume.

Processing time is separate from shipping/transit time.

Once your order ships, tracking information will be sent to the email address provided at checkout when available.

SHIPPING TIMES

Estimated shipping and delivery dates are provided as estimates only and are not guaranteed.

Delivery times may vary based on:

shipping destination;
carrier delays;
weather;
holidays;
fulfillment volume;
inventory availability; and
circumstances outside our reasonable control.

Total Failure is not responsible for shipping delays caused by the carrier or events outside our reasonable control.

SHIPPING COSTS

Shipping charges, when applicable, will be displayed at checkout before payment is completed.

Certain products, bundles, or promotions may include standard shipping in the advertised purchase price.

When shipping is advertised as included, additional charges may still apply for expedited shipping, address corrections, certain destinations, or other special shipping requests.

MULTIPLE SHIPMENTS

Total Failure products may be fulfilled from different facilities or fulfillment partners.

As a result, an order containing multiple products may arrive in more than one shipment.

For example, supplements and apparel or gear may ship separately.

You will not be charged additional standard shipping solely because we divide an order into multiple shipments unless otherwise disclosed before purchase.

Separate tracking numbers may be provided for each shipment.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order.

Once an order enters fulfillment, we may be unable to change the delivery address.

Total Failure is not responsible for orders delivered incorrectly because the customer submitted an inaccurate or incomplete address.

If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be resent.

TRACKING

When tracking is available, customers will receive tracking information after the order has been shipped.

Tracking information may take time to update after a shipping label has been created.

A shipping notification or tracking number does not necessarily mean that the carrier has physically received the package at that exact time.

LOST OR MISSING PACKAGES

If your tracking information shows that a package is still in transit beyond the expected delivery period, please contact the shipping carrier and Total Failure so the shipment can be investigated.

If tracking shows a package as delivered but you cannot locate it, we recommend:

confirming the shipping address on your order;
checking around the delivery location;
checking with household members, neighbors, front desks, or package rooms; and
contacting the shipping carrier for additional delivery information.

Please contact support@totalfailureco.com if the package remains missing.

We will make reasonable efforts to assist with carrier investigations.

Replacement or refund eligibility will depend on the circumstances of the shipment, carrier findings, our Refund Policy, and applicable law.

DAMAGED SHIPMENTS

Inspect your order after delivery.

If your order arrives damaged, incorrect, defective, or materially compromised, contact us within the timeframe provided in our Refund Policy.

Please include:

your order number;
a description of the issue; and
photographs of the product, shipping packaging, and shipping label when applicable.

For dietary supplements, do not consume a product if the safety seal is missing, broken, damaged, or appears to have been tampered with.

DELIVERY DELAYS

Total Failure cannot guarantee delivery by a specific date unless we expressly provide such a guarantee in writing.

We are not responsible for delays caused by:

USPS, UPS, FedEx, or other carriers;
weather or natural disasters;
holiday shipping volume;
transportation disruptions;
incorrect addresses;
fulfillment-provider delays;
inventory disruptions; or
other events outside our reasonable control.

We will make reasonable efforts to assist customers when a shipment experiences an unusual delay.

INTERNATIONAL SHIPPING

Unless otherwise specifically stated on totalfailureco.com, Total Failure currently ships only to eligible addresses within the United States.

If international shipping becomes available, customers may be responsible for customs duties, taxes, import fees, brokerage charges, or other fees imposed by the destination country.

ORDER CHANGES AND CANCELLATIONS

Orders begin processing after they are submitted.

We cannot guarantee that an order can be changed or canceled once it has been placed.

If you need assistance with an order, contact us as soon as possible at support@totalfailureco.com.

If the order has already entered fulfillment, changes or cancellation may no longer be possible.

RETURNS AND REFUNDS

Shipping-related refunds, replacements, returns, and exchanges are subject to our separate Refund Policy.

Because Total Failure sells both dietary supplements and apparel or gear, return eligibility may differ depending on the type and condition of the product.

Please review our Refund Policy for complete information.